What is Advanced Broadband?
Advanced Broadband is the name of the UK's most advanced and technically innovative wireless computer network designed to deliver Broadband to over 70% of Lincolnshire. The infrastructure which has been designed and installed especially for Lincolnshire covers the Objective 2 area and comprises of 32 masts erected in topographically strategic positions all over the county to ensure that well over 70% of the area is covered by the service.

How fast is it?
It's very fast, in fact if you already have ADSL broadband then you may be surprised to know that Advanced Broadband is 8 times faster at uploading to the Internet than your connection regardless of your connection speed or service provider. This is possible because all wired broadband services offer an upload speed of 256kb/s and our service maintains 2048kb/s (or 2mb/s as it is more commonly know as) upload speed as standard. The download rate is also 2mb/s which in itself is a blistering throughput but there are 2 more major factors which makes this the fastest contended business tool to date. Firstly the network is Synchronous which means the equipment can transmit and receive at the same time unlike ADSL (A=Asynchronous) which has to transmit then receive, transmit then receive and so on. Advanced Broadband can transmit and receive contiguous packet segments without interruption utilizing the maximum available bandwidth to maximum efficiency. The final major factor is the contention ratio. ADSL bandwidth is shared with other people in your area and although you may have a "high speed" connection you are sharing it with either 20 or 50 other people in your area, this is called the "contention ratio". Advanced Broadband has a contention ratio of only 10:1 meaning that more download bandwidth is available to you more often unlike other traditional broadband technologies.

Can I use more than 1 computer?
Absolutely, the service has been designed as a business tool and providing you have a Router which is capable of Firewalling your connection then you can use more than one PC on the Internet at the same time. If you need a Router then give us a call and we'll be happy to provide you one.

How many computers will it support?
Well that depends a lot on how your users use the Internet so it's not easy to say however as an example, based on the Internet Standard of each computer pulling 2k/s continuously over an 8 hours working day on average, Advanced Broadband will support upto 500 computers at the same time in one organisation.

Who installs it?
BT will come to your building and install a small diamond shaped dish, not dissimilar to a satellite dish. They will run a cable down the wall install a small box in your room near the receiver. This box has a Cat5 socket which is ready for your router. If you're not sure what to do after this to connect your computers to the service then we can come out and install the router for you, obviously this incurs a charge, to get a quote for this, please feel free to call us and we'll calculate the most cost effective way of connecting your IT systems to the service.

I cant get "Broadband" where I am. Can I get Advanced Broadband?
The footprint of the service covers over 70% of Lincolnshire and is built inside the Objective 2 area so if you're inside the boundaries of these areas then there is a very good chance you'll be able to get it. The service is not dependent on the distance from telephone exchanges etc but more the topographical nature of your surroundings.

How quickly can I get connected?
Connection normally takes 2 weeks following your site survey but if planning permission is required then this can take up to 60 days.

Do I need planning permission for the receiver?
Under certain circumstances you may need planning permission to allow BT to erect the receiver however if this is the case don't worry because we and BT together take care of this for you, you don't need to know anything about how planning permission works etc, just leave it to us.

Is Advanced Broadband compatible with ADSL or other Broadband technologies?
Absolutely, yes. The Internet connection is exactly the same as any other Internet connection, the difference here is the speed and the availability.

We use Mac Computers here, can we still connect?
Yes no problem, our service is fully compatible with Mac's and we can even install the service onsite for you for an extra charge. Give us a call and let us compile a quote for you to send one of our Mac Network engineers to connect you to the service.

Can I keep my Domain Name?
Yes you can, if you are transferring from another Internet Service Provider simply ask then to change the IPS tag of you .uk domain to AITS or if you have a .com or .org domain simply ask them the change the primary name server to ns1.aits.co.uk

Can I run my own Server on it?
Yes, by default we will give you static IP addressing so you can run your own Web, Email, FTP, VoIP, Games, etc. Servers.

Do we get any Web Space with the service?
With all connections we offer at least 100Mb of web space and we give you the username and password to your own Plesk account on our secure network giving you full control of your your email addresses, usernames, passwords, DNS, pop accounts everything. In most cases we offer unlimited Web Space.

Can you send our Email straight to us?
No problem, if you are already setup to receive mail directly with our collecting it for your ISP (MX record pointing at your IP address) then we can configure your DNS space to do the same. In fact you can do it yourself because we offer a Plesk account to all customers giving them full control of everything associated with the Internet presence including DNS.

What is VoIP (Voice over Internet Protocol)?
VoIP the new way of making phone calls. Have you ever seen the adverts on TV offering calls to foreign countries cheaper than it costs you to buy a pizza from the takeaway round the corner? Well that's because those companies are offering their services over the Internet rather than down telephone lines. VoIP calls are exactly the same as normal phone calls and the quality is exactly the same also. Companies are now installing VoIP hardware to connect their offices together to allow the staff to call each of the offices free of charge over the Internet as if they were in the next room. The cost benefit of using VoIP is staggering and it is without contestation the next major innovation in the telecommunications industry.

What RF frequencies does this equipment use?
It operates in the DTI managed public 5Ghz band and utilises a special wide band multiplexing algorithm to help reduce attenuation through trees and buildings.

Is it affected by bad weather?
If you're unlucky enough to be inside a significant electrical storm then you may suffer a slightly slower connection but other than that the service will function as normal.

Does the equipment take up any space?
In total the hardware install occupies the equivalent space of 3 large cereal boxes. The equipment would normally be installed in a customers IT Cabinet but it is not however Rack Mountable in standard 19" I.T. Cabinets.

Is the service Firewalled?
No we don't Firewall the connection its down to you to run a Firewall in your Router. This is Industry Standard across the Internet because it gives customers the most freedom to use the Internet for what ever they please.

Is there a maximum I can download before I get charged more each month (Capping)?
No, we don't "cap" our service as our business model is designed around business needs. The last thing in the world you want is to have to start buying more Internet bandwidth in the middle of the month just to receive your email and surf the web.

Is there a minimum term?
Yes all Advanced Broadband connections are for 24 months and are non negotiable, if you decide to stop using the service you will be billed for the remainder of the service upon your next bill.

How does the Subsidy work from On Lincolnshire?
Basically you will be paid the connection fee in full after we have installed the service for you and sent you our bill. We will bill you the full amount each month and you will receive a subsidy payment from On Lincolnshire to use for the connection meaning the true cost of the service is £49/month.

How many POP accounts can we have?
As many as you like, you are in full control of all your Internet settings using our simple Plesk Control Panel.

Can we run a VPN through Advanced Broadband?
Yes no problem. In fact VPN's are one of the key beneficiaries of Advanced Broadband because of its Synchronous design, high upload speeds and low contention ratios. For the first time Businesses can have a true 2Mb/s VPN connection without the bottleneck of the 256kb/s upload restriction associate with normal ADSL broadband.

What are the main benefits of Advanced Broadband?
10:1 Contention Ratio, 8 times faster uploading than any ADSL connection, Synchronous transmissions and its available to over 70% of Lincolnshire.

Why should we use you for Advanced Broadband?
We are an Internet Company in Lincoln and are devoted to providing the highest quality Internet products to businesses in our local area and beyond. All of our staff are qualified with at least an Honors Degree in I.T. and we are able to install the service for you onsite for an extra one off fee if you need it. Our technical support is second to none, check out our testimonials and we are arguably Lincolnshire's premier Internet Service Provider backed with the infrastructure and support of Advanced I.T. Solutions Ltd which owns AB Internet Ltd. We understand the IT needs of businesses and because of that we are support driven even to the point of if in the unlikely event you get stuck and need a little more help than just calling us, we'll come out and repair the problem for you for a small fee.

What Infrastructure do you have?
We occupy Telehouse North and our own private transit network between Telehouse and Redbus in London where we hold our Data Facilities. Should you wish to host your equipment on our cutting edge topology please feel free to give us a call.

Do you offer Anti Virus / Spam protection?
Yes all of our clients benefit from transparent Anti Virus and Anti Spam fighting technologies, this is performed in our Data Centre in RedBus London and is a seamless part of the service.